Shipping policy
Thank you for choosing Yunavelle. We are committed to providing a smooth and reliable shopping experience. Below you’ll find important information about our shipping destinations, order processing times, delivery estimates, and shipping policies.
Shipping Destinations
Yunavelle currently ships from China to customers in the United States only.
At this time, we do not offer shipping to countries or regions outside the United States.
Shipping Origin
All Yunavelle orders are currently fulfilled and shipped from China.
Please note that your order will be shipped internationally from China to your delivery address in the United States.
Processing Time
Ready-to-ship products: Orders are usually processed and dispatched within 3–5 business days.
Made-to-order or custom products: Processing typically takes 10–20 business days, depending on the product and customization requirements.
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information.
Shipping Method & Delivery Time
We currently offer standard shipping from China to the United States.
- Shipping Fee: Free shipping on all orders
- Estimated Shipping Time: 7–15 business days after dispatch
- Estimated Total Delivery Time: Approximately 10–20 business days, including processing and shipping
- Tracking: Tracking information will be provided once your order has been shipped
Delivery times are estimates and may vary due to customs clearance, carrier delays, severe weather, holidays, or other circumstances beyond our control.
Shipping Address
Please make sure your shipping address is complete and accurate before placing your order.
Yunavelle is not responsible for delays or delivery issues caused by an incorrect or incomplete shipping address provided by the customer.
If an order needs to be reshipped because an incorrect or incomplete address was provided, additional shipping charges may apply.
Customs, Duties & Taxes
Because orders are shipped from China to the United States, shipments may be subject to customs clearance and applicable duties, taxes, or other import-related charges.
Any applicable customs duties, taxes, or fees are the responsibility of the customer unless otherwise stated at checkout.
Customs processing may also affect the estimated delivery time.
Lost, Delayed, or Stolen Packages
If your tracking information shows that your package has been delivered but you cannot locate it, please first check with your household members, neighbors, building management, or the shipping carrier.
If your package is delayed or appears to be lost in transit, please contact the shipping carrier using the tracking information provided.
If you need further assistance, please contact us at support@yunavelle.com, and we will do our best to assist you.
Once a package has been confirmed as delivered by the carrier, Yunavelle cannot guarantee compensation for packages that are subsequently lost or stolen.
Contact Us
If you have any questions about your order or shipping, please contact us:
Yunavelle
Suzhou Nonghaoyan Technology Co., Ltd.
Room 2005, No. 18, Zhuchang Lane, Pingjiang Street, Gusu District, Suzhou City, Jiangsu Province, China
Business Registration No.: 91320508MAE8MDJP0A
Phone: +86 1813479 9838
Email: support@yunavelle.com
We’re happy to assist you with any questions regarding your order or shipping.