At Yunavelle, we want you to be happy with your purchase. If your order does not meet your expectations, we are happy to assist with eligible returns and refunds.

Return Window

You may request a return within 30 days of receiving your order.

To start a return, please contact us at support@yunavelle.com before sending any item back.

Please do not send products to any return address without receiving return instructions from Yunavelle first.

Return Eligibility

To be eligible for a return, the item must:

• Be returned within 30 days of delivery
• Be unworn and unused
• Be in its original condition
• Have all original tags and accessories attached, where applicable
• Be returned in its original packaging, where applicable
• Not show signs of washing, damage, stains, perfume, makeup, or other wear
• Include photos when requested by our customer service team

We may refuse a return if the item does not meet the above conditions.

Non-Returnable Items

The following items are generally not eligible for return:

• Custom or personalized items
• Made-to-order items
• Items that have been worn, washed, altered, or damaged after delivery
• Items without original tags or with significant signs of use
• Final sale or clearance items clearly marked as non-returnable at the time of purchase

If a product has specific return restrictions, these restrictions will be stated on the relevant product page.

Return Process

To request a return, please email support@yunavelle.com with:

• Your order number
• The reason for the return
• Photos of the item, if applicable

After reviewing your request, we will provide return instructions and the appropriate return address.

Please do not return an item before your return request has been approved.

Once the returned item is received and inspected, we will notify you whether your refund has been approved.

Return Shipping

For returns due to personal preference, incorrect size selection, change of mind, or other reasons not caused by Yunavelle, the customer is responsible for the return shipping cost.

We recommend using a trackable shipping service when returning an item. Yunavelle is not responsible for returned packages that are lost or damaged during return shipping.

If the return is due to an incorrect item, defective product, or damage caused before delivery, please contact us before returning the item. If the issue is confirmed, Yunavelle will provide an appropriate solution, which may include a replacement, refund, or reimbursement of reasonable return shipping costs.

Refunds

Once we receive and inspect your returned item, we will notify you of the result.

If your return is approved, the refund will be issued to your original payment method within 7 business days.

Please note that the time required for the refund to appear in your account may vary depending on your payment provider or financial institution.

Original shipping charges, if any, are generally non-refundable.

Damaged, Defective, or Incorrect Items

We carefully inspect our products before shipment. If your order arrives damaged, defective, or different from what you ordered, please contact us at support@yunavelle.com within 7 days of delivery.

Please provide:

• Your order number
• Clear photos of the item
• Photos of the packaging, if the package was damaged during delivery
• A brief description of the issue

After reviewing the issue, we may offer a replacement, partial refund, or full refund depending on the circumstances.

Please do not return a damaged, defective, or incorrect item before contacting us.

Refused or Unclaimed Packages

If an order is refused, not collected, or returned to us because the customer provided an incorrect or incomplete shipping address, the customer may be responsible for the applicable return shipping and related costs.

Any refund, if applicable, will be processed after the package is returned to us and received in acceptable condition, less any applicable shipping or return costs.

Exchanges

We currently do not guarantee direct exchanges.

If you need a different size, color, or item, please contact us at support@yunavelle.com. Depending on the circumstances, we may recommend returning the original item and placing a new order.

Contact Us

If you have any questions about returns or refunds, please contact us:

Yunavelle
Suzhou Nonghaoyan Technology Co., Ltd.
Room 2005, No. 18, Zhuchang Lane, Pingjiang Street, Gusu District, Suzhou City, Jiangsu Province, China
Business Registration No.: 91320508MAE8MDJP0A
Phone: +86 1813479 9838
Email: support@yunavelle.com

We’re happy to assist you with any questions regarding your order, return, or refund.